FREQUENTLY ASKED QUESTIONS

NeuPass is access to a power-packed membership programme where members can shop, order food, book travel and a lot more, while being rewarded for it. NeuPass loyalty program rewards the member with special offers, savings, NeuCoins where members can earn and redeem their NeuCoins across multiple participating Tata Brands in this program.

NeuCoins are the reward points that member can earn and use on Tata Neu and its partner brands. Member can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more at Tata Neu partnered brands. 1 NeuCoin = ₹ 1.

NeuPass opens a whole new world for members, in which they can:

• Shop for the things they love – fashion, electronics, grocery and more.
• Give wings to your travel plans, by booking flights & hotel.
• Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals.
• Make payments for not just shopping and bookings but also transfer money to your family or friends.
• Stay on top of your bills, by paying them easily in one go.
• Need financial help? Personal loans, easy credit and insurance plans will be within your reach.
• Earn as you spend. Members can earn NeuCoins when they shop across multiple brands on Tata Neu. Members can use these NeuCoins for discounts on your next shopping or travel booking.
• Feel special, with personalized & unmatchable offers that bring members even closer to everything they love.
• Stand out from the rest, with personalized recommendations and reads.

NeuPassrewards Members for every purchase made on Tata Neu and its partner brands. They earn minimum 4% NeuCoins on each booking made across IHCL brands when shopping, ordering food, booking travel and a lot more. Use NeuCoins across multiple brands on TataNeu. 1 NeuCoin = ₹ 1.

We know you love your memberships with our partner brands, so we've brought them all together with NeuPass. Now, you can earn minimum 4% NeuCoins across your favourite brands and use them for your shopping, bookings, and orders across brands.

They move with you! You can continue to enjoy your existing rewards, NeuCoins, and benefits from various brands, on TataNeu. Your current points will get merged into your NeuCoins balance, and your membership privileges from our partner brands will also continue. The terms of your membership with the partner brand will also continue to hold good.

Member can use their NeuCoins on an array of options including:

• Stays, dining, bar & spa therapies at Taj, SeleQtions, Gateway, Vivanta, Ginger and ãma Stays and Trails.
• Air India flight bookings.
• Bigbasket Orders.
• Purchases from Croma.
• Shopping on Tata CLiQ.

If a member is shopping online, they can use the NeuCoins by selecting Tata Pay as the payment method. If a Member is shopping in-store, they can inform the cashier that they would like to pay with NeuCoins.

NeuCoins can only be used on eligible spending as defined by the respective brands, and the NeuCoins with the closest expiry date will be used up first so that the Member can get the most out of member rewards.

Member can use their NeuCoins on an array of options including:

• Stays, dining, bar & spa therapies at Taj, SeleQtions, Gateway, Vivanta, Ginger and ãma Stays and Trails.
• Air India flight bookings.
• Bigbasket Orders.
• Purchases from Croma.
• Shopping on Tata CLiQ.

If a member is shopping online, they can use the NeuCoins by selecting Tata Pay as the payment method. If a Member is shopping in-store, they can inform the cashier that they would like to pay with NeuCoins.

NeuCoins can only be used on eligible spending as defined by the respective brands, and the NeuCoins with the closest expiry date will be used up first so that the Member can get the most out of member rewards.

NeuCoins expire 365 days after its last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used). During special promotions, Member might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.

No, NeuCoins cannot be earned or used in fractions. They are rounded off to the nearest integer. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.

Please visit the Tata Neu app or website and look for NeuCoins balance on the Tata Neu homepage.

No, that is not required. Everyone is welcome to sign up for NeuPass. Click on the ‘LOGIN/JOIN’ button on Tata Neu Website or application to enrol.

No, it’s rewarding all the way! There are no charges whatsoever for becoming a Neu Pass member.

Yes, absolutely! NeuPass is open to everyone.

Yes, Member can certainly join NeuPass.

Member’s mobile number and a valid email address is necessary to sign up on Tata Neu. An OTP will be sent on the mobile number required to sign up / login to Tata Neu.

If the redemption transaction is successful, then NeuCoins will be deducted immediately from member’s account.

If the transaction has failed, then the corresponding NeuCoins will be refunded to the member’s account within 24 hours.

No, there is no way to reverse expired NeuCoins into the member’s account.

Yes, you a monthly statement on your registered email address.

If member cancel its booking that Member had paid for with NeuCoins, the member will have to raise a refund request for its NeuCoins with the Tata Neu Customer Care team and/or the dedicated IHCL Customer Care team. Once approved, the redeemed NeuCoins will be automatically refunded back to the member’s account.

Each brand has its own set of requirements to allow for a tier upgrade. In case you do not meet the brand’s requirements, your tier will not be upgraded.

E.g. If you who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period, your tier gets upgraded to the Silver tier.

Each tier has their own criteria for upgrade, downgrade, and even retaining the same tier. Your tier was downgraded because you couldn't meet the criteria required to retain your tier within 365 days of the previous tier revision or renewal.

"Ineligible spends" are defined as follows:

• Room charges that are included in the definition of ineligible rates.
• Charges for rooms booked as part of a banquet or group event at the hotel will not be eligible for earning points.
• Charges for banquets, parties, meetings, weddings, events and other similar functions.
• Rooms booked as office space.
• Charges for Business Centre facilities used by non-resident member guests.
• Complimentary services.
• Any charges which are settled using Taj Experiences Gift Cards or NeuCoins.
• Charges for food and beverages exceeding a group of 10.
• Charges for car hire, third-party shopping arcade, pay outs, tips, taxes, and other third-party spends.
• Membership fees.
• Charges (even if charged to the members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions.

“Eligible spends” or “Eligible charges” are spends made by Members on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa services, salon services, cake shop, business centre services, and purchases at the Taj Khazana chain of stores. The following are not included:

• Room charges that are included in the definition of ineligible rates, which includes but is not limited to:
  • Bookings made as airline Crew
  • Events
  • Group bookings
  • Complimentary Stays
  • Long Stays (stays of more than 5 days)
  • Conferences
• Charges for banquets, parties, meetings, weddings, events and other similar functions.
• Rooms booked as office space.
• Charges for Business Centre facilities used by non-resident member guests.
• Complimentary services.
• Any charges which are settled using Taj Experiences Gift Cards or NeuCoins.
• Charges for food and beverages (including those associated with parties/social gatherings hosted at restaurants and bars) which are discounted/special menu/membership packages/others which are not as per the printed menu of the restaurant/bar/cake shop, unless stated otherwise.
• Charges for car hire, shopping arcade, fitness centre, chartered flights, pay outs, tips, taxes.
• Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions.

Taj InnerCircle Copper tier benefits

• Earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels including Ginger Hotels.
• 10% Savings on Best Available Rates for room reservations on direct bookings.
• 10% Savings on Spa.
• 10% Savings on Food & Beverage (including alcohol).
• Book For Someone-Else on Member Rates.
• Refer Terms and Conditions on Taj Hotels website.

Taj InnerCircle Silver tier benefits

• Earn 5 NeuCoins per ₹100 at IHCL Hotels, and 4 NeuCoins per ₹100 at Ginger Hotels.
• 10% Savings on Best Available Rates for room reservations on direct bookings.
• 2-hour late checkout, subject to availability.
• 10% Savings on Spa.
• 10% Savings on Food & Beverage (including alcohol).
• Book For Someone-Else on Member Rates.
• Refer Terms and Conditions on Taj Hotels website.

Taj InnerCircle Gold tier benefits

• Earn 7 NeuCoins per ₹100 at IHCL Hotels, and 4 NeuCoins per ₹100 at Ginger Hotels.
• 20% Savings on Best Available Rates for room reservations on direct bookings.
• 2-hour early check-in and 2-hour late checkout, subject to availability.
• Priority Check-in for Tata Neu Gold Members.
• 20 complimentary upgrade E-Vouchers to the next room category.
• 2 Upgrade E-Vouchers to Taj Club rooms.
• 15% Savings on Spa.
• 15% Savings on Food & Beverage (including alcohol).
• Book For Someone-Else on Member Rates.
• Happy Hours - Buy 1 get 1 on alcoholic & non-alcoholic beverages at designated IHCL lounges from 6–8 PM daily.
• Refer Terms and Conditions on Taj Hotels website.

Taj InnerCircle Platinum tier benefits

• Earn 8 NeuCoins per ₹100 at IHCL Hotels, and 4 NeuCoins per ₹100 at Ginger Hotels.
• Early check-in and late checkout of up to 4 hours, subject to availability.
• 25% Savings on Best Available Rates for room reservations on direct bookings.
• Priority check-in and in-room check-in, subject to availability.
• Unlimited upgrade E-Vouchers to the next room category.
• 10 upgrade E-Vouchers to Taj Club rooms.
• 12 Pool Access Vouchers.
• Unlimited Taj Club Lounge Access.
• 25% Savings on Spa.
• 25% Savings on Food & Beverage (including alcohol).
• Happy Hours - Unlimited drinks (alcoholic & non-alcoholic) at IHCL lounges from 6–8 PM daily.
• Book For Someone-Else on Member Rates.
• 24/7 Dedicated Platinum Phone Assistance on 1800 114 825.
• Refer Terms and Conditions on Taj Hotels website.

You can start earning NeuCoins from the day they become a part of the Tata Neu program, simply by spending at participating IHCL hotels and restaurants.

• If the member is a Platinum tier member, they can earn 8* NeuCoins for every ₹100 spent net of taxes.
• If the member is a Gold tier member, they can earn 7* NeuCoins for every ₹100 spent net of taxes.
• If the member is a Silver tier member, they can earn 5* NeuCoins for every ₹100 spent net of taxes.
• If the member is a Copper tier member, they can earn 4 NeuCoins for every ₹100 spent net of taxes.

*Members will earn 4 NeuCoins for every ₹100 spent net of taxes in Ginger Hotels.

Members can earn NeuCoins when they pay in Rupees or any other currency accepted by participating hotels and restaurants on eligible spends.

TataNeu members can earn 500 NeuCoins for each Sixt car rental, or 250 NeuCoins for each Sixt limousine service transfer, availed at qualifying rates. In addition, members can avail the following benefits from Sixt:

Discount specials

Sixt best price guarantee

Free cancellation and rebooking

Sixt 24/7 customer service

To avail of the above benefits, and the terms and conditions associated with these benefits, you can visit: https://www.tajhotels.com/en-in/tajinnercircle/tic-all-partners/sixt/ The Sixt rates on which you will be unable to earn NeuCoins are: tour operator rates, employee rates, travel agency rates, wholesaler rates, corporate rates, long term rentals (28 days or more), rentals of less than 25 EUR or equivalent in local currency.

Yes, you will earn NeuCoins on all its Qmin transactions using the Tata Neu or Qmin app. NeuCoins won't be awarded if a discount has been used.

Yes, you can pay for its Qmin order, fully or partly, using its NeuCoins. However, NeuCoins can't be used if member has availed a discount.

• For further assistance please call 1800 202 8282 from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.
• Gold members can call +91 22 6958 2120 or write to us at gold@tajhotels.com.
• Platinum members can call 1800 11 4825 (India), 1844 666 4562 (US), 0800 031 5041 (UK) or write to us at platinum@tajhotels.com.

No, spends at Tree of Life Resorts & Hotels are not eligible to earn NeuCoins.

No, a member cannot redeem their NeuCoins at Tree of Life Resorts & Hotels.

No, a member cannot avail loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels as this is non-participating brand in the loyalty program.

NeuCoins will be credited to the member whose name and mobile number appear on the final invoice. Please ensure that the name and mobile number used during when you were registering as a member, match those on the final invoice for neu coins to be credited.

Members do not earn points for bookings made on behalf of others; points are awarded only for stays booked and utilized by the guest.