Coronavirus Update

The safety and wellbeing of our guests and associates is of paramount importance to IHCL.

We are closely monitoring the novel coronavirus (COVID-19) updates from the World Health Organization and Government agencies.

In light of the current situation, our pool, gymnasium, salon, Spa  and Wet areas will be closed until 30th June 2020. Restaurants will operate at the hotel and may also be closed during certain times during the day; we request you to check with the team at the hotel for further details. The hotel has implemented these precautionary hygiene measures across our hotels based on instructions received from the Ministry of Health and Family Welfare on the guidelines for prevention of transmission of the COVID-19 virus.

  • Training at all hotels to sensitise associates to the protocol prescribed by Government of India for personal hygiene and COVID 19.
  • Hotels are measuring body temperatures of all guests, associates and vendors using non-invasive laser thermometers.
  • Repeated surface cleaning and sanitization of all areas, including increased access to alcohol-based hand sanitizers at prominent locations.

To read the detailed list of steps taken at IHCL to combat COVID-19 Click here.

Cancellations and Change of Bookings

  • Cancellations charges will be waived for bookings made for hotel stays till 30 June 2020. If you hold a booking for this period and wish to cancel or modify the booking, kindly initiate this change on our website, or reach out to us through our on our toll-free numbers available on: Toll-free numbers or write to us at reservations@ihcltata.com.
  • If you have booked through a travel agent or other third parties, kindly contact your booking provider for information on their cancellation policies.
  • For reservations made as part of a group booking, kindly contact your meeting organiser for further assistance.

For Ginger hotels, guests can reach out to us at reservations@gingerhotels.com ; 1860-266-3333 (India Toll Free)

Taj InnerCircle Loyalty Programme

We appreciate that the current period is not conducive for travel, we note our Members' concerns on expiry of their Points and on maintaining their Tiers. We have therefore initiated the following:

  • We had earlier paused expiration of Taj InnerCircle Points till 30 April 2020. We are now pausing expiration of Points till 28 February 2021.
  • We had also communicated that Tier status would be assessed on 01 May 2020. We will now maintain your current Tier till 28 February 2021.

For over a century, we have placed our guests at the centre of whatever we do. Even amidst these challenging times, the one thing that stands out is the genuine and warm service of our front-line staff who are serving our guests with the characteristic Tajness that has become the hallmark of our company.

At this moment, your safety and well-being are of utmost importance to us and we remain committed to being prepared to welcome you back at our hotels very soon!

Steps taken at IHCL to combat COVID-19

Car Pickup
  1. Hotel car will be sanitized post usage with hospital grade disinfectant
  2. Chauffeur will follow all safety standards including gloves, face masks, head gear
  3. Unnecessary collateral will be removed from the car to prevent cross contamination
  4. Only one guest wearing mask and gloves will be allowed in the car as per physical distancing norms
Arrival
  1. Guest temperature will be checked at entrance
  2. Valets will wear Hazmac suits
  3. Baggage handlers, security staff will wear full set of mandatory PPE’s
  4. Baggage will be sanitized before loading into luggage scanner
  5. Unauthorized personnel and delivery men will not be allowed inside the hotel premises
Check-in & Check out
  1. Counters will be arranged as per social distancing norms and provided with hand sanitizing stations
  2. ‘Namaste’ will be the standard greeting
  3. Check in formalities will be completed with one person at a time
  4. Guests will be requested to fill up a health declaration form
  5. Staff will wear mandatory PPE and hand over key cards after thoroughly sanitizing them
  6. Stationery/Luggage trollies will be thoroughly sanitized after use
  7. Contactless payment will be implanted for check-out 
Lobby
  1. Furniture layout in the lobby will be redesigned as per social distancing norms
  2. Entire Lobby will be sanitized by thorough misting of Virucidal disinfectant frequently
  3. High touch points of the lobby will be sanitized frequently 
Cloakrooms
  1. All public area cloakrooms will be sanitized at a higher frequency
  2. Antiviral wipes & sani-seat will be incorporated
  3. Housekeeping attendants will wear enhanced PPEs 
Elevators
  1. Physical distancing will be implemented with markings to guide customers
  2. Non tactile method will be implemented inside the elevator
  3. Critical touch points in the elevator will be sanitized more frequently
Guest Rooms
  1. All associates entering the guest room at any point will wear enhanced PPEs
  2. Room will be thoroughly sanitized and serviced once a day
  3. Collaboration with accredited labs and field experts will be done for the hygiene check and certification process
  4. Air quality in the room will be constantly monitored to be SPM and pathogen free
Laundry & Linen
  1. Presoaking and washing procedures will be modified as per guidelines from WHO and MoHFW (linen processed with sodium hypochlorite)
  2. Linen will be washed at higher temperature for better disinfection
  3. Laundry staff will wear complete set of PPEs during laundry operations
  4. Laundry pickup and processing will be done under strict supervision as per the guidelines from WHO & local bodies
Restaurants
  1. Number of tables and the layout will be altered to maintain social distancing norms
  2. Self-service buffets will be implemented with adequate protection like sneeze guards
  3. F&B staff will wear all mandatory PPEs while serving guests
  4. Menus will either be presented digitally or in single use disposable units
  5. Contactless payment will be implemented
  6. All self-service condiments will bereplaced with one time usage sachets 
Banquets
  1. Group coordinators are being informed about the physical distancing norms
  2. Self-service buffets will be suspended
  3. Banquet staff will wear all mandatory PPEs while serving food
  4. External vendors will be restricted to enter the premises without proper PPE 
Food Production
  1. Cutlery, crockery and glassware processing will be in accordance to the guidelines of FSSAI & HACCP
  2. Entire kitchen will be cleaned and sanitized frequently with hospital grade disinfectant as per HACCP guidelines
  3. Food processors will wear mandatory PPEs at all times during food production
  4. Wellness oriented menu sections are being worked upon for a healthier meal and greater immunity
Fitness Centre
  1. Social distancing will be practiced by all trainers with guests
  2. Layout changes will be done to ensure physical distancing
  3. Equipment will be thoroughly sanitized post usage
  4. Guests and trainers will be requested to wear mandatory PPEs while using the facilities
Salon, Spa, Swimming Pool
  1. All styling equipment will be sanitized post guest use
  2. All unnecessary collateral will be removed from the salon to avoid transmission
  3. Close contact services (threading, facial etc.) will be temporarily closed
  4. Disposable apron, towels and napkins will be introduced
  5. Spa and swimming pool will be temporarily suspended 
Garden & Lawns
  1. Regular fogging will be done around garden areas to eliminate pest issues
  2. Guests will be requested to maintain social distancing & wear proper PPEs during walks around the garden
Taj Khazana
  1. Social distancing will be maintained in the store at all times between associates and guests
  2. Team members in the stores will wear PPEs at all times
  3. Sanitization will take place at regular intervals
  4. Contactless transactions will be encouraged during payment